Delivery & Returns


Our shipping services for you

We ship worldwide, insured and free of charge for you with FedEx.

After the shipping, you will receive an e-mail with the tracking number.

Your order will be delivered within 5 to 7 working days.

As a special service Haya Jewellery carries the costs for the import turnover tax and customs

duties. If this is not possible due to country-specific events, we inform you about it and refund

the charges against receipts.


Returns and revocations

In case that one of our jewels does not meet your expectations,

you have the opportunity to return within 14 days after receiving.

Please use the enclosed return label and fill out the return form.

Sealed goods have to be returned with the unbroken seal on the jewel.

Further informations, as well as a withdrawal form, you’ll find in our

terms of trade